You have up to 14 days to change your mind about anything you buy from us. If you bought it online, the returns period begin when the goods reach your delivery address. You can return the product by using our contact form within the returns period. You should tell us clearly why you are cancelling/returning because the reason may affect your statutory rights. We'll advise on the process and the returns address at that time. Non faulty goods returns: Unless product contents are found to be faulty, you can't return any perishable liquids for refund if you've broken the seal. If goods are not faulty, we will still accept returns but we are unable to refund the delivery charges you paid during purchase, or the return delivery cost you incur. Faulty goods returns: Please email us by using the contact form if the contents of your liquid appear to be faulty. You need to make sure the goods you're returning can't be damaged in transit. Our retail team will assess its faultiness and decide whether we should cover your reasonable return shipping costs.
Agreed refunds will be made to the debit or credit card you used with us. We'll process the refund to you on the day we receive the goods you're returning. In the case of faulty goods, we'll also refund the cost of the delivery charge you paid us.